Level 1  

Level 2

Additional Air Tickets***  

Deposit due per person   

$200 

$350 

$350 

Final payment due (before departure)  

60 days   

90 days   

As per airline policy  

Cancellation charges (per person) if you cancel your vacation 

Before final payment due date  

Deposit  

Deposit  

As per airline policy   

Final payment due date until 30 days before departure  

50% 

50% 

$75 plus airline charges  

29–2 days before departure  

80% 

80% 

$75 plus airline charges  

1 day before or day of departure  

100% 

100% 

$75 plus airline charges  

Land Only Private  
Chauffeur & 
Lux Self-Drive Vacations 

Land Only Self-Drive & Locally Hosted Rail Vacations 

Additional Air Tickets*** 

Deposit due per person   

$250 

$200  

$350 

Final payment due (before departure)  

60 days   

60 days   

As per airline policy  

Cancellation charges (per person) if you cancel your vacation. 

Before Final payment due date  

Deposit* 

Deposit*  

As per airline policy   

Final payment due date until 30 days before departure  

50% 

50% 

$75 plus airline charges  

29–15 days before departure 

80% 

80% 

$75 plus airline charges  

Within 14 days before departure/No show 

100% 

100% 

$75 plus airline charges  

Destination  

Operator  

Ireland, Scotland and London 

Brendan International Holdings, Ltd. and Trafalgar Tours Limited   

Car Rental 

Hertz Car Rental and EAN Services, LLC. 

Security 

Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation.  You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions. 

Travel Insurance 

Travel insurance is highly recommended for all guests covering all applicable dates of travel with the Provider. This insurance should cover: trip interruption, personal injury, medical expenses, evacuation and repatriation cover including during pandemic events.  The choice of insurer is yours. 

The availability of travel insurance and extent of cover is constantly changing, please refer to our website www.brendanvacations.com/travel-insurance for most up to date information or talk to your reservation agent. The Provider may receive a commission for introducing you to a travel insurance provider. 

The Provider cannot be held responsible for your failure to obtain insurance which is appropriate, and we recommend you purchase your insurance at or soon after booking your trip. The Provider will not be held liable for any costs incurred by the guest resulting from their failure to obtain adequate travel insurance. 

COVID-19

COVID 19 means coronavirus disease, an infectious disease caused by the SARS-CoV-2 virus and all variants of the SARS-CoV-2 virus. 

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. The Provider may require proof of vaccination or negative COVID-19 tests, with the situation changing rapidly please refer to www.BrendanVacations.com/travel-resources for current requirements and further information relating to COVID-19. Please also familiarize yourself with the advice from your national authority for overseas travel before departing. 

COVID-19 requirements vary from country to country and region to region and circumstances may requires us to ask all travellers to be vaccinated and provide evidence of vaccination, irrespective of the destinations’ vaccine requirements. Definition of fully vaccinated may include booster doses and/or time elapsed since last dose received. Evidence of negative COVID-19 tests may also be required. Airlines, hotels, excursion providers and other transport providers may also have separate requirements. It is your responsibility to ensure that you comply at all times with these requirements. No refunds will be given if you are unable to undertake some or all of your vacation due to your failure to comply with these requirements, or if you fail any tests, checks or other measures imposed by a supplier or necessary for you to travel. You also acknowledge that certain countries may impose quarantine or self-isolation measures upon travellers, whether in the place of the destination or upon return and that such requirements are subject to change, and may be imposed on short notice. You will be responsible for any resulting additional costs including travel and accommodation. 

We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage, or requests from our professional staff once you are travelling with us. To travel with us, you voluntarily assume all risks related to exposure to COVID-19. Full details of hygiene protocols can be found on our website. 

If you test positive while travelling with us, you will need to comply with the legislation of the country you are in and may not be able to continue to travel with the group. You will need to isolate in that country for the required number of days if stipulated by the local government. As COVID-19 still remains a threat to the health of individuals, we ask that you please take personal responsibility for your wellbeing and be conscious of the effect your personal situation may have on the health and wellbeing of others. The Provider may decide you will not be able to continue to travel with the group, if your health situation appears likely to endanger your wellbeing or that of other guests 

In the event that you are unable to travel with us or need to curtail your trip our cancellation charges may apply in accordance with our cancellation procedure. We will not be responsible for covering the cost of any curtailment of your vacation, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs.   

Force Majeure 

Force Majeure Event means any event or circumstance beyond the control of the Provider, including but not limited to: (a) an act of god (such as earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, typhoon, hurricane, cyclone, tsunami, storm or storm warning or natural disaster); (b) industrial disputes, work ban or other labour dispute or difficulty; (c) acts of terrorism, political unrest, war or threat of war, riots or civil strife; (d) failure or delays to scheduled transportation and the closure of airports or ports; (e) pandemic, epidemic or health risk; (f) governmental and administrative actions (including closure of borders and travel warnings and restrictions). 

Name Changes 

The Provider does not charge for name corrections, however where third party costs are incurred these will be passed on to the guest. Not all airlines allow name changes or name corrections, and a new airfare may need to be purchased which will be passed onto the guest. 

Other Booking Changes: Guided Vacations 

The Provider does not charge for minor booking changes however where third party costs are incurred these will be passed on to the guest. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change, but it may on occasion not be possible. 

A change of trip date or itinerary after final payment is due (see Table) will be treated as a cancellation. 

Other Booking Changes: All other travel styles 

Brendan Vacations includes the following change of booking fees in the event that an itinerary has been fully confirmed and is within 60 days of travel: 

Private Chauffeur, Lux Self-Drive, Locally Hosted Rail and Self-Drive Vacations: $50 per change 

Custom Groups: $250 per change 

Please note that itinerary changes will not be accepted within 7 days of the departure date. In the event that third-party costs are incurred these will be passed on to the guest in addition to the change of booking fees outlined. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change but it may, on occasion, not be possible. A change of trip date or major itinerary change after final payment is due (see ‘Table’) will be treated as a cancellation and penalties will apply. 

Minimum Stay Requirements for Private Chauffeur and Self-Driven Vacations 

A minimum number of 3-nights stay, one sightseeing and one transportation component applies to packages. Private Chauffeur packages must include a chauffeur driver and Lux Self-Drive packages must include a luxury car rental for a minimum of 3 days. 

Locally Hosted Rail Vacations 

Each itinerary is built with a minimum number of nights included and can be customised to include additional days, different sightseeing experiences, extensions to additional destinations, etc. 

Deposit Protection 

Should your plans change and you cancel your booking before final payment is due, you will receive a credit of $200 per person for Guided, Self-Drive or Locally Hosted Rail Vacations or $250 per person for Private Chauffeur or Lux Self-Drive Vacations, or the amount of your land-only deposit whichever is less, valid for up to five years from date of cancellation. This credit cannot be used as a deposit against your future booking and can only be used as a credit against your final payment. Only one credit per person can be applied to each booking.  

Cancellation by Traveller 

Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking. 

If notice of cancellation is received by the Provider before final payment is due (see Table), the deposit will be retained along with the Travel Protection payment. If cancellation is made after final payment is due cancellation fees will apply (see Table). Please also refer to Air Changes or Cancellation Section where applicable.  

Notice of cancellation must be made in writing directly to the Provider or through your Travel Agent. Please also refer to the Provider's Travel Protection.  

If a person in a party cancels and there is a room change caused by this cancellation (such as a double room to Single, or Triple to double room), charges for the new room type will be the responsibility of the remaining party. 

If a guest fails to join the trip on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the trip later at their own expense). 

Cancellation fees as per the Table apply to additional accommodation and/or chargeable transfers prior to and after the trip, itinerary extensions or cruise reserved through the Provider. 

Cancellation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to airlines and hotels). Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties. 

All cancellation fees as per the Table are additional to any cancellation fees or other charges that may be levied by your Travel Agent. 

Travel Protection Plan premiums are non-refundable. 

If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You are responsible to make the claim to your insurer. 

Cancellation by the Provider  

The Provider reserves the right, to modify or cancel any trip, accommodation, in-destination activity or arrangement, (definite or not), at any time.  

Cancellation due to Failure to Pay 

If full payment is not received by the due date (see Table), The Provider has the right to cancel your reservation and no refund will be made. The Provider will not be responsible for lost reservations. 

Cancellation due to Force Majeure Events 

If the Provider cancels a trip as a result of a Force Majeure Event, a future travel credit (FTC) to the value of funds paid to date less any third-party costs incurred will be provided. All FTCs will be valid for 24 months from date of issue. 

Where a trip is terminated mid-trip due to a Force Majeure event, if we provide you with any alternative services or assistance (such as hotels or travel) then you agree to pay for these costs. 

Cancellation due to Events other than Force Majeure Events 

If the cancellation by the Provider is not as a result of a Force Majeure Event, the Provider will provide an alternative comparable trip (if available), if an alternative is not available then a refund will be made. The Provider is not liable for any cancellation or change cost or penalties incurred on other travel arrangements, including air travel, that may be affected thereby. 

The Provider is not responsible for other travel arrangements that you or your party have made outside the Provider, and which are affected by our cancellations. 

Early Return, Illness or Absence 

Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from a trip, including but not limited to missed hotels, transfers, meals or sightseeing cruises or optional extensions. The Provider urges you to purchase travel insurance which covers such circumstances.  The Provider makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim. 

Guided Vacation Transportation 

By air-conditioned luxury motorcoaches, minibus or 4x4 vehicles, trains, cruises, ferries and intra-trip flights including light aircraft as described in the respective itinerary. Please note on some regional trips, transfers and sightseeing trips smaller motorcoaches without toilet facilities may be used. 

If, due to circumstances beyond our control, motorcoaches are used otherwise than as advertised, a refund of $10 per person will be made.   

Toilets may be affected by higher altitude or extreme weather conditions such as freezing temperatures and for the comfort of those on board the motorcoach the toilets may have to be closed. In these circumstances, additional rest breaks will be incorporated into the itinerary. 

Private Chauffeur, Self-Driven & Locally Hosted Rail Vacations Transportation 

By chauffeur, train and/or private vehicle as described in the respective itinerary. 

Accommodations 

Prices are per person, based on two persons sharing a room with private bath or shower. Triple rooms may be available on selected vacations in limited numbers. Triple or quad occupancy rooms may utilize rollaway beds and three adults may find these rooms small. This can be confirmed with your local sales agent or online reservation agent.  

Every effort has been made to reserve two-bed rooms; however, on some occasions, rooms with one double bed may be the only option available. These rooms will be allocated to solo travellers and couples first; other rooms may feature a single bed and rollaway bed, murphy bed or sleeper sofa. A limited number of double room rooms are available with our shared rooming service on certain trips. Brendan Vacations shall not be responsible or liable for any claims or issues arising out of the shared rooming.  

Special room requests (adjacent, connecting or lower-floor rooms, as examples) must be made at time of booking. Special room requests are not guaranteed and are based on availability at time of check-in. Many hotels, lodges and luxury tented camps are 100% smoke-free, including all guest rooms, restaurants, lounges, meeting rooms and public spaces. Smoking in a non-smoking room will result in a fine. 

Substitute accommodations may be used sometimes. We try to use those of similar standard. Hotel Frequent Traveller program points are not earned with hotels on Brendan Vacations trips. 

Please note that hotel room sizes, standards, facilities and services provided may vary from country to country and region to region and are often local in style and may not have air-conditioning. Accommodations outside of the USA may not be in compliance with the Americans with Disabilities Act and may not have wheelchair accessibility. 

Air Transportation 

Not included unless otherwise outlined in each trip’s itinerary. Please be advised that due to the Transportation Security Administration’s (TSA) Secure Flight rules, airlines must collect required information from guests. For more information regarding TSA’s Secure Flight rules, please visit tsa.gov. 

Wi-Fi  

Complimentary Wi-Fi service is available in the rooms and public areas of most accommodations. In many countries complimentary Wi-Fi is also provided on-board the motorcoaches, private chauffeur luxury vehicles and public trains, however this is not available in all locations. The Wi-Fi uses the cellular phone network and as a result the connection will be slower than standard broadband and at times may not be available. Audio and Video streaming is not available using Wi-Fi. Please note that it may not be available while on a train, cruise or when the main motorcoach is not being used, such as on transfer motorcoaches and other local services.  

Travel Director 

Guided vacations are conducted in English by a professional Travel Director or Driver Guide.  

In the unlikely event that there are fifteen guests or less travelling on a Guided Vacation departure, Brendan Vacations reserves the right to operate this departure on an individual basis with private transfers and individual arrangements. Please refer to the individual guided vacation itinerary. 

Private Chauffeur 

Private Chauffeur Vacations are conducted in English by a professional Chauffeur Driver. 

Meals 

Some meals are included as detailed on trip itineraries.  

Sightseeing  

Experiences, entrance fees and an English-speaking Local Specialist (when required) are included as detailed in your final travel documents. Some included activities (marked on the day-by-day itinerary descriptions) require a signed liability waiver; participation in those included activities is at your own risk.  

Transfers 

Transfers between airports, hotels, railway stations and piers are only included as indicated on each itinerary. Transfers can be purchased for an additional cost in many destinations.  There will be no refund for missed or unused transfers. If you require and reserve airport transfers and did not purchase your flights from Brendan Vacations, you will need to provide your arrival and departure flight information to Brendan Vacations between 21-65 days before flight departure depending on the destination. It is your responsibility to update Brendan Vacations with any changes to your flight schedule to ensure that you receive your transfers.  Failure to do so may result in missing these services and no refund shall be due for missed transfers resulting from missing or outdated flight information. 

Porterage 

Guided vacations include luggage handling of one suitcase per person, at each guided vacation hotel is included in the price. Private Chauffeur Vacations include handling of one suitcase and one small carry-on bad per person at each included hotel.  

Luggage Allowances 

On guided, custom group and private chauffeur vacations, due to limited transportation capacity, a single bag is allowed with dimensions not exceeding 30”x18”x10” (76x46x25cm) and weight not exceeding 50 lbs./23kg. Carry-on/hand luggage is restricted to one piece per person, not exceeding 12”x11”x6” (30x28x14cm) to fit under your coach seat or in the small overhead compartment on a guided or custom group vacation. Carry-ons with telescopic handles and wheels will not fit in the overhead compartments or under seats and therefore, cannot be accepted as carry-on luggage. Carry-on/hand luggage handling is the responsibility of each guest and must be taken on and off the coach by you each day of the guided vacation. 

If you wish to bring a second item of luggage this must be requested at time of booking, may not be permitted and will incur an additional charge. Additional items not pre-booked or luggage which exceeds weight or size limits may be refused. Where additional items or overweight luggage can be allowed, an additional charge will be incurred and will be collected by the Travel Director or Private Chauffeur. 

Please be advised that stricter luggage allowances may be in place for other methods of transportation such as car rentals, flights and cruises. Please confirm with your local sales representative or online reservation agent. 

Brendan Vacations and Brendan Vacations’ affiliated entities shall not be liable for loss or damage to luggage or any guest’s belongings. Guests should immediately report lost items to the Travel Director or Private Chauffeur who will assist in completing a lost property form that can be used for an insurance claim. Brendan Vacations cannot assist in locating lost items after the guest disembarks or completes the Brendan Vacations trip. 

Gratuities 

On your guided vacation gratuities are included for services except to your Motorcoach Driver, Well-Being Director and Travel Director (and outside of the Americas, to your Local Host and Local Specialists) whose tips/gratuities should be extended on a voluntary, individual basis at the end of your vacation. Included gratuities cover all services provided by dining-room waiters, housekeeping staff and porters at hotels. Guidelines for gratuities on private chauffeur vacations are outlined on your final itinerary documents.  

Gratuities for cruises and train journeys are subject to other arrangements which may be confirmed with your local sales agent or online reservation agent. 

On your guided vacation if you have opted to prepay your gratuities to your Travel Director and Motorcoach Driver, this will be detailed within your vacation documentation. We offer this option on the majority of our vacation itineraries. Please check with your local sales representative or reservation agent where this option is available.

General 

Any items and matters not referred to above, including, airfares to and from your destination, air-related taxes and fees (except where specified); additional fees charged by airlines such as checked and/or excess baggage, seat selections and any other services; passport and visa fees; insurances of all kinds; gratuities to Travel Directors, Private Chauffeurs, Local Hosts, Local Specialists, Motorcoach Drivers and other; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; and all items of a personal nature.  

Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. This list is illustrative and not a complete list of every item not included. 

Optional Experiences 

Additional/optional experiences are available on your guided vacation trip and can be purchased for an extra charge during your trip. 

Leaving the trip early 

The price does not cover costs and expenses, including your return home, if you leave the trip whether of your own volition, our decision based on behaviour that disrupts the trip, due to illness, action by any government or other reason.  

Airline Seating 

Seats are limited in our contracted class of service and may not be available on every flight. The Provider does not hold block space on any airline and does not assure seat availability for every single trip departure date. Not all airlines offer pre-assigned seats. Some may charge for pre-assigned seats. Seat assignments are not guaranteed and are subject to change without notice due to a schedule change, equipment change or other unforeseen circumstances. Seating is solely under the airline’s control.  Any additional charge imposed by airlines will be at guests’ expense. Where pre-assigned seats are not offered or different seats are desired, guests must contact the airline(s) directly to arrange seating assignments as well as special meal requests. The Provider does not assure that these requests will be granted. 

Airline Schedule Changes 

Itinerary changes due to flight delays and schedule changes is solely under the airline’s control. The Provider reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancellations and schedule changes are the responsibility of the airline. The Provider will not be responsible or liable for such delays or rescheduling and extra charges. 

Airline Frequent Flyer Programs 

Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by the Provider. It is the guest’s responsibility to request frequent flyer credit from the airline.  The Provider shall not be responsible for matters concerning frequent flyer miles. 

Airline Fuel Surcharges and Air-related Taxes, Fees and Restrictions 

Airfares will be provided at time of booking, will be based on roundtrip purchase, and will include air-related taxes, fees and fuel surcharges imposed by the airlines. Any additional fees charged by the airlines such as baggage handling (visit our website for more information), seat selections and/or any other services are the sole responsibility of the guest(s). 

Trip Prices 

All prices are per person in Canadian Dollars unless specified.  Prices are based on costs, charges, tariffs, rates, prices, taxes, levies, exchange rates and other considerations. All are subject to change. For up-to-date pricing contact your Travel Agent or check on our website. 

No surcharges regarding cost or currency fluctuations will be made to the land only price once the final balance is received. No refund will be made on account of reduction of any of the above. If the total trip price increases by more than 10%, guests will have the option to cancel the trip within 7 days of notification of the surcharge without penalty. 

Other Fees and Taxes 

Taxes and fees are subject to change without notice and will be confirmed at time of booking. Any additional fees charged by the airlines/ cruise lines such as baggage handling, seat selections, and/or any other services are the sole responsibility of the guest(s). Additional air-related restrictions apply. Any additional government taxes and fees charged by the cruise lines are the sole responsibility of the guest.  

Services 

We commence providing services to you as soon as we accept your booking and a deposit is paid.  This includes work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements. 

Minimum Numbers 

Some trips are based on a minimum number of persons travelling. If a trip fails to satisfy minimum numbers, the trip may be canceled or rescheduled.  

Booking with a Travel Agent 

If you book your vacation through a travel agent then you acknowledge and agree that for your booking to be confirmed and maintained, we must have received all payments from you or your travel agent as detailed in the Table.  You also agree that your travel agent is independent of the Provider and our control; and that unless expressly authorised by us in writing, we are not bound by or liable for anything affecting us that the agent may or may not do. 

Overlapping / Modular Trips 

To offer our Travellers more flexibility around when they start and how long they travel for, some of our trips are sections (or modules) of larger itineraries. This means that some of them overlap – for example, some of your group may have already been travelling before you join them and may continue travelling after your adventure has come to an end. 

Age Restrictions 

On all guided vacations young travellers under 5 years of age are not eligible to travel. Young travellers under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision. Alcoholic beverages will not be served to guests under the legal age for alcohol consumption in the country being visited. Minors under age 18 travelling to certain foreign countries must be accompanied by both parents or have a notarised letter of consent signed by the parent(s) not travelling. Brendan Vacations is not responsible for any losses if you fail to have appropriate documentation. If the other parent is deceased or the child has only one legal parent, a notarised statement must be obtained as proof. Countries have different age limits for the consumption of alcohol and other activities. You must ensure you satisfy the age limits before participating in any activity with age limits (such as the consumption of alcohol) and you release us from all liability and claims arising from your inability to participate in such activities.  

Health, reduced mobility, medical conditions/disabilities and assistance when travelling 

Brendan Vacations welcomes guests with special needs or disabilities. Please note the following: 

• Guests must advise Brendan Vacations, at time of booking, of any physical, medical or other special needs that require accommodating. Brendan Vacations will make reasonable modifications to its policies, practices and procedures, when necessary, unless doing so will fundamentally alter the nature of the services provided.  
• Guests must ensure they are medically and physically able to travel.  
• Brendan Vacations may impose safety requirements. Brendan Vacations may exclude an individual from participating in a guided holiday or an activity if the individual’s participation poses a threat to the health or safety of others. This decision, made solely by Brendan Vacations, to exclude an individual will be based on an individualised assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude a guest. 
• Brendan Vacations does not provide personal devices (such as wheelchairs, hearing aids or prescription eyeglasses) or services of a personal nature (such as eating, toileting or dressing). A traveller who requires services of a personal nature (eating, toileting or dressing, as examples) should strongly consider bringing a companion to provide such assistance and must understand that other travellers, Travel Directors, Private Chauffeurs and Brendan Vacations Staff will not be available for such purposes.  
• Regrettably, motorised scooters are not allowed on guided vacations. For our other travel styles please contact your local sales agent.  
• Brendan Vacations does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. Brendan Vacations is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on holiday, or for the quality of the care or services received. Medical care in other countries is not always comparable to care that you may receive in your local area. You are encouraged to purchase medical insurance that will cover you while on vacation.  Your regular health insurance benefits may not apply abroad. 
• In purchasing your vacation, you attest that you are physically fit for it. If you have concerns please request additional details about your journey from your Travel Agent or Brendan Vacations. 
• Some vacations include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and/or locations which may not be easily accessible by wheelchair. During the vacation, Brendan Vacations may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities which Brendan Vacations does not control.  Brendan Vacations cannot guarantee disability access or accommodations for guests travelling on international vacations.  

Brendan Vacations may, in its sole discretion, decline booking any guest or remove any guest who cannot comply or refuses to comply with Brendan Vacations’ terms and conditions. If this occurs, you are responsible for the cost of travel back to your hometown and Brendan Vacations shall not be liable for your losses and no refund shall be provided. 

Travel times on our trips vary from day to day depending on the destination. For your comfort, on guided, custom group and private chauffeur vacations, we make regular stops and try to keep each section no longer than 3 hours. However, depending on your medical history, some people may be at risk of discomfort or deep vein thrombosis (DVT) if they remain immobile for a long period on a journey. If you have had DVT, pulmonary embolism, a family history of clotting conditions, cancer, or treatment for cancer, stroke, heart or lung disease, or if you have had major surgery in the past three months, we recommend you consult your doctor before travelling. 

Special Requests 

Any dietary requests, special meal requirements including allergies or any other special request, must be provided at the time of booking and are received on a request basis only. The Provider cannot assure that special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled. Although we will endeavor to pass any reasonable requests on to the relevant supplier, this is not confirmation that the request will be met. All requests are subject to availability. It is also your responsibility to double check and reconfirm any requirements with all vacation suppliers.  

Trip Participation 

You agree to accept the authority and decisions of our employees, Travel Directors, Private Chauffeurs, and agents whilst on trip with us. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, a local supplier or hotel manager), your health (including impact of an epidemic or pandemic), level of fitness or conduct at any time before or during a trip is endangering or appears likely to endanger your health or wellbeing or any third party (including any of our other guests) or the safe, comfortable or happy progress of the trip, you may be excluded from all or part of the trip without refund or recompense. Where you are excluded, we will have no further responsibility towards you (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion. In the case of ill health, we may make such arrangements we see fit and recover the costs thereof from you. 

Many experiences are operated by independent third-party suppliers, not the Provider. These are not part of the vacation package provided by us. Your contract will be with the operator of the experience. We are not responsible for providing the experience, or anything that happens during the experience. Some experiences involve outdoor activities and/or can be physically demanding and may require signature of a waiver. You must make your own decisions about experiences and participate only in activities that suit your physical ability: we suggest that you speak with your medical provider if you have questions about your abilities. We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake. 

Behaviour 

The Provider is here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behavior from our guests.  We will refuse to deal with and may terminate the vacation of guests who assault our staff, suppliers or fellow guests or who are abusive or aggressive to them and are generally affecting the enjoyment of others with their behavior and you may be barred from future trips with the Provider and The Travel Corporation family of brands.  This may include (but is not limited to): 

1. verbally abusive or offensive language towards anyone; 
2. bullying behavior; 
3. inappropriate or abusive behaviour including uninvited physical contact, harassment, violence or threat of violence; 
4. excessive consumption of alcohol or intoxication; 
5. the possession, carriage or use of restricted substances or drugs (except for medical purposes approved by your doctor); 
6. failure to comply with the Provider’s (including a representative’s) reasonable direction; 
7. conduct which, in the Provider’s opinion, is not compatible with other guests’ general enjoyment and well-being or the smooth operation of the trip; 
8. the possession, carriage or use of dangerous items (such as weapons);  
9. breaking the law of the Country in which you are travelling; and 
10. any behaviour or conduct which brings the Provider into disrepute or damages its goodwill. 

When you make a booking, you accept responsibility for the proper conduct of all members of your party during your travels with the Provider. We reserve the right at any time and at our discretion to terminate the travel arrangements and/or cease to deal with any party member(s) whose behavior, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. Full cancellation charges will apply and no refund will be made.  We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated. 

You must immediately report any pre-existing damage in your room to accommodation staff and/or a Travel Director or Private Chauffeur.  If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later.  You must indemnify us for the full amount of any claim (also including legal costs) made against us.  Criminal proceedings may be instigated. The Provider is not responsible for any costs incurred concerning a guest removed from a trip or aircraft, ship or train. Guests agree not to hold the Provider or any of its related entities liable for any actions taken under these terms and conditions. 

Itinerary Variations 

The Provider strives to improve trip itineraries, services and features. If improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods multiple departures may operate, sometimes in reverse order; accommodation may vary from those stated on the itinerary pages. On trips which include cruises, the ship may be changed for operational reasons. Departures in early and late season are potentially operated in cool weather conditions. As a result, itinerary variations may occur. Certain activities may not be precisely as described or may not be available due to seasonality or weather conditions or other circumstances beyond our control including COVID-19 restrictions and precautions. This may include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment and leisure options and limited food/drink availability. If your enjoyment may be diminished by such limitations, please check with us or your Travel Agent before making a reservation. Please take this risk into consideration when booking your trip. 

Changes due to National/Public Holidays  

During local or national holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by the Provider seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary, and no compensation will be payable to guests. Holidays, closing days and other circumstances may necessitate a change of the day of the week for scheduled regional meals, sightseeing or other activities. If you feel your enjoyment might be diminished by any of these circumstances, please check with the respective national tourist office before selecting a specific departure date. 

Pre & Post-Trip Accommodation 

If you arranged with us to remain at a destination before or after your trip, your stay will be at your sole expense as is the transfer to either the hotel or airport. Please speak to your Travel Agent or our reservations team about our pre and post-trip accommodation on your guided vacation. Availability is limited. Breakfast and luggage handling is not included unless otherwise noted. The Provider does not provide complimentary transfers for guests booking pre and post-trip accommodations unless otherwise stated. However, airport transfers can often be purchased from the Provider. If your extra night accommodation is not the hotel where your guided or custom group trip begins or ends, you will be responsible for your transfer arrangements at your own expense. 

For Your Comfort 

The Provider enforces a strict no smoking (including e-cigarettes) and no alcohol policy on board motorcoaches and in private chauffeur vehicles. Regular comfort stops are made on travelling days. Many hotels, restaurants, trains, car rentals, cruises and other venues are 100% smoke free. On guided vacations the Provider operates a daily seat rotation system. 

Disclaimer of Warranties 

The Operator warrants only that the services shall be generally, though in view of the vagaries of travel, not necessarily precisely, as described, and subject to changes and the other terms and conditions herein. To the maximum extent permitted by law, all other warranties, express and implied, including warranties of fitness for a specific purpose and merchantability are expressly excluded. There is no warranty that extends beyond the description of the face hereof.

Changes 

The Operator shall be responsible to the guest for supplying the services and accommodations described in the itinerary, except where they cannot be supplied or the itinerary is changed due to delays or other causes of whatever kind or nature beyond the Operator’s control. In such circumstances, the Operator will seek to supply comparable services, accommodations and itineraries and there shall be no refund in these circumstances. 

Disclaimer of Liability 

To the maximum extent permitted by law, neither the Provider nor the Operator nor its agents or affiliated entities (“released parties”) shall be responsible or liable for cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission or default by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing services or accommodations to guests including any results thereof, such as changes in services, accommodations or facilities. Nor shall they be liable for loss or damage to baggage or property, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee.  The released parties shall not be liable for indirect, special or consequential damages.  

Nothing in this agreement limits any liability which cannot legally be limited, including but not limited to liability for death or personal injury caused by the negligence of the released parties.  

All baggage and personal effects are at all times and in all circumstances at the risk of the trip participant. The Provider recommends that each guest obtains baggage insurance. After return at the end of the trip, if lost articles are found and returned to the owner, a service fee will be charged. The Travel Directors, Private Chauffeurs, Local Hosts, carriers, hotels and other suppliers who provide services on trip are independent contractors; they are not agents, employees or servants of the Operator or its associated companies. All certificates and other travel documents for services issued by the Operator are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier’s Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The released parties are not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent or otherwise. 

Additional Risks 

Additional risks may arise including, but not limited to, hazards of travelling in undeveloped areas, hazards of travel by boat, train, bus, car, truck, aircraft and other means, animals, forces of nature, unrest, differing levels of sanitation, differing safety standards, risks associated with water, drinks, food, plants, insects and animals, diseases and transmission of disease to you or members of your family or party, accident or illness in areas of difficult evacuation or poor medical facilities, acts of governments; all occurring during the trip or while coming to or returning from the trip. You are voluntarily participating, knowing there are risks. You agree to accept any and all risks. You release and discharge the Provider, its related companies and personnel from, and agree not to make a claim against any of them for, any and all claims, known or unknown, arising from contracting for, travelling to or from, or travelling during, and in any and every way participating in a trip, even where caused by negligence of any of these released and discharged persons and entities. This release and discharge of liability, assumption of risk and agreement not to make a claim is entered into on behalf of you and all members of your family and party, also including minors. This agreement also binds your heirs, legal representatives and assigns. 

Safety 

Where the guest occupies a motorcoach, private chauffeur vehicle, car rental, private transfer or train seat fitted with a safety belt, neither the Provider nor the Operator nor its agents or co-operating organizations or service providers will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the Operator or its agents or affiliated entities are liable in other circumstances. 

International Treaties 

Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to guests and luggage. 

Brendan Vacations, Inc’s Limited Role 

Brendan Vacations, Inc., a California corporation, serves only as sales representative, and is not responsible for any activity beyond its limited role in arranging reservations and ticketing. Brendan Vacations, Inc. shall not be responsible or liable for any act, omission or default, whether negligent or otherwise, of any other entity whether or not affiliated with the Operator. 

Choice of Law and Venue Selection 

This Agreement is deemed to be entered into in Orange County, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Booking Conditions or any grievance relating to the trip shall be solely in the Superior Court of California in or for Orange County or the United States District Court for the Central District of California. This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Brendan Vacations no later than 60 days after completion of the Brendan Vacations’ trip. Guest claims not submitted and received within this time shall be deemed to be waived and barred. In any legal action, arbitration, or other proceeding to enforce, interpret or construe the terms of this Agreement, or concerning any grievance relating to the trip, the prevailing party shall be entitled to recover actual reasonable attorneys’ fees, costs and expenses. 

Errors and Omissions 

In the case of computer or human billing errors, we reserve the right to re-invoice guests and their Travel Agents with correct billing. 

Every effort is made to accuracy of our brochures and website; however, the Provider cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey. 

The airline(s) featured or nominated in our brochures or website do not by virtue of their endorsement commit or represent themselves either as contracting with any purchaser of a vacation from the Provider or as having any other legal relationship with them. 

All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by your agreement with the Provider. 

If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. None of the companies in The Travel Corporation group of companies, or any of their staff or agents, accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances. 

Complaint Procedure  

If you have a problem during your vacation please inform our Travel Directors/Private Chauffeur/Local Representative immediately, who will try to make things right. Such assistance may include providing information on health services, local authorities and consular assistance as well as arranging communication and/or making alternative travel arrangements. We may charge a fee for these services where you have caused the problem intentionally or by your own negligence. If the matter was not resolved locally, please write to the Guest Relations Department at the address provided in your travel documentation within sixty (60) days of the end of your vacation with us, as it is important that you provide us the information quickly. Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract. Accordingly, any claim not received in writing within this time is waived and barred. 

Guests who Purchase from within California 

Transactions entered into with The Provider are covered by the California Travel Consumer Restitution Fund (TCRF) if the guest is located in California at the time of payment. Eligible guests may file a claim with TCRF if the guest is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded when required. The maximum amount which may be paid by the TCRF to any one guest is the total amount paid on behalf of the guest to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to:  Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (213) 897-8846 

Guests Purchasing from Outside of California 

Transactions entered into with The Provider are not covered by the California Travel Consumer Restitution Fund. 

Data Protection 

To process your trip booking, The Provider will need to use personal information for you and guests in your booking. Personal information may include each guest’s name, address, phone number, email address, passport number, and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g. sending mail, providing marketing assistance, etc). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above.  

We may also use personal information you provide us to review and improve the guided vacations and services we offer, and to contact you (by post, email, telephone or other means) about other guided vacations and services offered by The Provider that may interest you. If you don’t want to receive this information, or if you want a copy of the personal information we hold about you, write to us at the address contained in your Essential Information document. The Provider may charge a fee for supplying you this information as permitted by law. 

Group Photos 

We take the data privacy of our Travellers and guests very seriously and are committed to abiding by the associated governing laws. Please be notified that from time to time our Travel Directors/Private Chauffeurs/Local Representatives may organize group photo opportunities as part of trip experiences. Such photos may be shared to our company social media channels such as Facebook, Instagram, Twitter, or LinkedIn. We will not share the image with anyone for any use other than for Company promotion. Please remove yourself from the group if you choose not to participate. 

Booking Arrangements  

Your booking arrangements can be made through your Travel Agent, an online booking agent or with the Provider directly. When you make a booking, you must be at least 18 years of age at the time of booking.  You are guaranteeing that you understand and have the authority to accept and do accept on behalf of yourself and all members of your party the terms of these booking conditions.  We will deal only with the lead booking name in all subsequent correspondence and dealings. You are responsible for making all payments due, ensuring the accuracy of all personal details and other information supplied in respect of yourself and your party, notifying us of any changes or cancellations and for receiving correspondence and keeping your party informed.   

Additional Optional Experiences on Guided Vacations 

With the Provider, you will enjoy many famous highlights as included features on your trip, at no extra cost. An exciting array of additional optional experiences and activities may be made available to further enhance your experience. These experiences and activities are optional and are offered at special preferential prices. In some locations they can be pre-booked before your trip otherwise they can be booked during the trip. A detailed list and cost of these will be included in your travel documentation as well as available on the Provider website once they have been confirmed for your itinerary. You can book and pay for them through your Travel Directors. Optional experiences and activities may vary due to seasonal conditions and often require minimum guest participation. Prices are subject to change without notice. Please also see the relevant section of "Trip Participation" regarding limitation (exclusion) of our liability for optional experiences and activities operated by independent third-party suppliers.