For information on any of the policies listed, please contact a Brendan Specialist at 800-421-8446 or 800-687-1002.
PAYMENT & CANCELLATION FEES SUMMARY INFORMATION
Deposit required $200
Final Payment 45 days
No of Days Penalty
45 days and over Deposit
44-22 days 25%
21-8 days 30%
7-1 days 50%
Departure Day/No Show 100%
Locally Hosted, Self-Drive and Private Chauffeur Vacations
Deposit required $200
Final Payment 45 days
No of Days Penalty
45 days and over Deposit
44-22 days 25%
21-4 days 50%
3 -1 days 100%
Departure Day/No Show 100%
Your Vacation Booking
Brendan Vacations, Inc. is the 'Sales Company'; Brendan International Holdings Ltd., Ireland, Trafalgar Tours Limited, Guernsey, CI and Hertz Car Rental, Park Ridge, NJ are the 'Operator'; collectively these companies are referred to as 'Brendan'. Your agreement is with Brendan and a contract is formed when you make a reservation with us that we accept. The invalidity of any provisions herein shall not affect the validity of any other provisions agreement and shall be construed as though the invalid provision was not contained herein and was replaced with an enforceable provision as similar as possible to the original provision.
Disclaimer Travel is personal and each individual's goals and experiences may differ. Brendan will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any vacation offered by Brendan. Photographs featured in this brochure or any Brendan collateral show places in geographic areas, but may not necessarily be included in the program. Maps are for general information and may not reflect actual routings.
Departure Date The departure date is the date indicated on the Brendan confirmation.
Security Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the "Travel Advisories" put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept all risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.
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WHAT'S INCLUDED IN THE VACATION PRICE
Inter-city Travel By private motorcoach, trains and ferries (see itineraries) for guided vacations. By train for Locally Hosted vacations. By private vehicle for Self-Drive and Private Chauffeur vacations.
Air Transportation Not
included unless otherwise indicated in the price panel. Please be
advised that due to the Transportation Security Administration's
(TSA) Secure Flight rules, airlines must collect required
information from guests. For more information regarding TSA's
Secure Flight rules, please visit www.tsa.gov.
Air-conditioned luxury motorcoaches. If due to circumstances
beyond our control coaches are used otherwise than as advertised
(i.e. with toilet facilities), a refund of $10 per person will be
Hotel Accommodations Prices
are per person, based on two persons sharing a two-bed room with
private bath or shower. Triple rooms may be available on selected
vacations, in select properties in limited number. Triple rooms
will often feature one foldaway bed plus one double bed. Three
adults may find these rooms small and suitcase space slightly
restricted. They are generally more suitable for two adults and one
child. Every effort has been made to reserve
two-bed rooms; however, on some occasions, rooms with one bed may
be the only choice available. These rooms will be allocated to
single travelers and couples first; other rooms may feature a
single bed and rollaway bed, murphy bed or sleeper sofa. A limited
number of twin-shared rooms are available with our Guaranteed Room
Share service on select guided vacation; subject to availability.
Brendan shall not be responsible or liable for any claims or issues
arising out of the roommate pairing. Special room requests
(adjacent, connecting or lower-floor rooms, as examples) must be
made at time of booking. Special room requests are not guaranteed
and are based on availability at time of check-in. Many hotels are
100% smoke free, including all guest rooms, restaurants, lounges,
meeting rooms and public places. Smoking in a non-smoking room may
result in a fine. Accommodations outside of the
USA may not be in compliance with the Americans with Disabilities
Act and may not have wheelchair accessibility.
Substitute hotels and B&B accommodations may be
used sometimes. We try to use hotels of a similar standard. Hotel
Frequent Traveler program points are not earned with hotels on
Brendan vacations. Note: hotel room sizes,
standards, facilities and services provided may vary from country
to country and region to region, and are often local in
Free WiFi Internet Service
Complimentary WiFi service is available in many Brendan hotel
guestrooms and/or the public areas of most hotels. WiFi is also
provided on-board many of the Guided Vacation coaches. The WiFi on
the coaches uses the cellular phone network and as a result the
connection will be slower than standard broadband and at times may
not be available. In some regions, or when the main Brendan coach
(such as on transfer coaches) this service may not be available.
For further information please refer to the Brendan website
Travel Director Guided vacations
are conducted in English by a professional Travel Director. If
there are 15 guests or fewer traveling on a guided departure,
Brendan reserves the right to operate this departure on an
individual basis with private transfers and individual
arrangements. On Locally Hosted vacations there is a Local Host
instead of a Travel Director. On Private Chauffeur and Self-Drive
vacations there is no Travel Director or Local Host. Please
refer to the individual vacation page for details.
Meals Meals are included as
detailed on itineraries.
entrance fees and an English-speaking guide (when required) are
included as detailed in the itinerary pages.
Transfers Between airports,
hotels, railway stations and piers are included as indicated on
each guided vacation itinerary. There will be no refund for missed
or unused airport transfers. If you did not purchase your flights
from Brendan, you will need to provide your arrival and departure
flight information to Brendan at the time of booking. It is your
responsibility to update Brendan with any changes to your flight
schedule to ensure that you are met by Brendan's local
representative and receive your arrival transfer. Failure to do so
may result in missing these services and no refund shall be due for
missed arrival transfers resulting from missing or outdated flight
Porterage on Guided and Private Chauffeur Vacations
Baggage handling of one suitcase per
person, at each vacation hotel and porter service at airports for
intra-air inclusive guided vacations, is included in the guided
vacation price. Due to limited coach capacity, a single bag is
allowed with dimensions not exceeding 30"x18"x10" (76x46x25cm) and
weight not exceeding 50lbs (23kg). Airlines may impose stricter
weight and size limits for luggage and may also charge fees for
checked baggage, including the first bag checked. Please check with
your airlines(s) directly for their most current baggage
regulations and related fees. Brendan is not responsible for
additional fees imposed by air carriers regarding baggage.
A charge of US$6 or local currency equivalent per
traveling day will be collected by the Travel Director if a second
piece of baggage is permitted to be carried, or if suitcase exceeds
weight or size limits. This is not assurance that luggage in excess
of limits on size, weight and number of pieces will be permitted on
the coach. Carry-on/hand luggage is
restricted to one piece per person, not exceeding 12"x11"x6"
(30x28x14cm) to fit under your coach seat or in the small overhead
compartment. Carry-on/hand luggage handling is the responsibility
of each guest and must be taken on and off the motorcoach by you
each day of the guided vacation. Carry-ons with telescopic handles
and wheels will not fit in the overhead compartments or under
seats, and therefore, cannot be accepted as carry-on luggage.
Brendan and Brendan's affiliated entities shall not be liable for
loss or damage to baggage or any guest's belongings. Guests should
immediately report lost items to the Travel Director who will
assist in completing a lost property form that can be used for an
insurance claim, if you purchased applicable insurance. Brendan
cannot assist in locating lost items after the guest disembarks or
completes the Brendan vacation. Baggage
handling is not included on Locally Hosted, Self-Drive or Private
tips/gratuities are included for all services on all guided
vacations, except to your Motorcoach Driver, Local Host and Travel
Director whose tips/gratuities should be extended on a voluntary,
individual basis at the end of your vacation. Included
tips/gratuities cover all services provided by all dining-room
waiters, housekeeping staff and porters at hotels. Tips/gratuities
are not included on Locally Hosted, Self-Drive or Private Chauffeur
Optional Prepaid Gratuities for Guided Vacations If you have prepaid your gratuities to your Travel Director and Motorcoach Driver, this will be detailed within your vouchers and travel documentation. Please note that prepaid gratuities cover only the land portion of your itinerary. We offer this option on the majority of our itineraries. Please check the price panels of each itinerary page for the applicable vacations where this option is available.
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NOT INCLUDED IN VACATION PRICE
Any items and matters referred to above, including, airfares to and from your destination, air-related taxes and fees (except where specified); additional fees charged by airlines such as checked and/or excess baggage, seat selections and any other services; passport and visa fees; insurances of all kinds; tips/gratuities to Travel Directors, Local Hosts and Motorcoach and Private Chauffeur Drivers; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; optional experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the vacation whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included.
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RESERVATIONS & PAYMENTS
Early Payment Discounts
Discounts are applied at the time of booking, apply to
the land-only portion of guided vacations featuring the "Early
Payment Discount" in the price panel, and require full payment by
the applicable discount deadline dates (see 'Six Ways To Save on
Guided Vacations'section), but no later than 45 days prior to
departure for land-only guided vacations. If full payment is not
received by the correct date - as stated on the invoice - the
discount will be removed and the booking will be re-priced. These
discounts are not valid on all itineraries or departure dates; do
not apply to optional extensions, airfares, government taxes and
fees, air flight supplements, extra nights' accommodations,
transfers or any cruise portion of a vacation. Normal cancellation
penalties apply. This offer is subject to availability, applies to
new guided vacation bookings only and may be withdrawn at any time
Travel Documents Travel
Documents will be sent to you approximately 21 days prior to the
departure date (provided full payment was received on time). You
should review your Travel Documents immediately, as you are bound
by the terms, conditions and limitations contained therein. A
documents shipment fee of $10 per address will be charged for each
additional delivery address. If final payment is not received when
due, costs to courier documents will be your or your Travel Agent's
responsibility. If you are leaving home earlier, please request
your Travel Documents well in advance. If Travel Documents are
required the next day, earlier than 21 days prior to Departure Date
or for bookings made within 21 days of Departure Date, a fee of $35
per mailing address will apply. Any documents delivered outside the
USA will incur a minimum fee of $50. Actual costs will be advised
at time of booking.
Passport & Visas All guests, including children, must be in possession of a machine-readable passport and applicable visas. Your Travel Agent will advise you as to information and travel documents (such as passports, visas, affidavits, etc.) that will be needed for each person for whom travel services are being booked. Brendan bears no responsibility for such information.
All passengers require a passport valid for 6 months after their trip return date and may require visas. Some countries require multiple-entry visas. For specific Visa requirements at time of booking please contact your Travel Agent or the U.S. Department of State for more details. It is the guests' responsibility to ensure he/she travels with the appropriate documents. Please ask your Travel Agent for advice. Please note that entry to another country may be refused even if the required information and travel documents are complete. Obtaining and carrying these documents is your sole responsibility. Brendan will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation.
Due to government imposed security/immigration measures, passport and emergency contact information is required for all guests prior to the release of Travel Documents.
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BOOKING CHANGES, CANCELLATIONS & REFUNDS
Booking Changes A fee of $35 or more per person, per change and any further cost we incur, will be charged for any revision or alteration made to a reservation after the booking is confirmed with payment unless the change increases the price of the booking. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change but it may not be possible.
A change of guided vacation date or itinerary within 45 days of departure date will be treated as a cancellation.
Cancellation fees will apply except when the change is to an earlier departure date and the guided vacation price is equivalent or greater, in which case a $35 (or more) per person amendment fee will be charged.
Name changes or corrections will be treated as a cancellation and fees may apply.
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CANCELLATION & CANCELLATION FEES
Travel arrangements for any member of the party may be canceled at any time by written notice by the person who made the booking. Please note the following:
- If notice of cancellation is received by Brendan more than 45 days prior to the vacation Departure Date, deposit will be retained along with the Travel Protection payment.
- If full payment is not received 45 days prior to Departure Date, Brendan has the right to cancel your reservation. Brendan will not be responsible for lost reservations.
- Notice of cancellation must be made in writing directly to Brendan or through your Travel Agent. Please also refer to Brendan's Travel Protection Plan.
- If a person in a party cancels and there is a room change caused by this cancellation (such as a Twin to Single, or Triple to Twin), charges for the new room type will be the responsibility of the remaining party.
The charges detailed in the Summary Information table will apply when notice of cancellation is given after the booking is confirmed.
- If a guest fails to join the vacation on the Departure Day, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the vacation later at their own expense).
- Cancellation fees apply to additional accommodations and/or chargeable transfers prior to and after the vacation reserved through Brendan, and are additional to any cancellation fees or other charges that may be levied by your Travel Agent.
- Additional pre- or post-guided vacation hotel accommodations canceled within 14 days of booked date will incur a 100% cancellation fee. For cancellation outside 14 days before the booked date, the following fees will be charged:
- Hotel accommodations booked for Locally Hosted, Self Drive and Private Chauffeur vacations cancelled within 3 days of booked date will incur a 100% cancellation fee. For cancellations made 4 days or more before the booked date, a fee of $35 per person will be charged.
- Travel Agent fees and cancellation charges may also apply.
- Airline Flights/Tickets: After deposit has been received, any change incurs a $35 service fee per person PLUS any additional change/cancellation fee imposed by the Airline. Some airfares including published fares booked by Brendan are non-changeable and non-refundable.
- Brendan is not responsible for other travel arrangements that you or your party has made outside Brendan and which are affected by our cancellations.
If the reason for your cancellation is covered under your
insurance, you may be able to reclaim these charges from your
insurer. You or your Travel Agent are responsible to make the claim
to your insurer.
Illness or Absence Early return expenses are the guest's responsibility. There is no refund for absence or early departure from a vacation, including but not limited to missed hotels, transfers, meals or sightseeing. Brendan urges you to purchase travel insurance to cover such circumstances.
Brendan makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim.
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Reservations/Ticketing Air-inclusive bookings require an additional non-refundable deposit at time of booking. Upon receipt of air deposit, your airfare, taxes and surcharges are final. This will be regardless of future price fluctuations up or down. For Locally Hosted, Private Chauffeur and Self-Drive vacations, payment in full for airfare from your U.S. gateway to your vacation destination is required at the time of booking flights. When booking a vacation including flights, you will be required, at the time of booking, to provide us the full name as detailed on the passport, date of birth, passport number, date and place of issue and expiration date for each guest.
Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest's responsibility.
Airlines (and other travel providers including Brendan) change
prices and routes from time to time. All air routings are in the
sole control of the airline and are subject to change at any
Air Cancellation Prior to
airline ticketing, a service fee of $50 per person and after
airline ticketing a service fee of $75 per person, plus any airline
imposed penalties which may be up to 100% of the air ticket price,
will be charged for cancellation. Lost ticket
replacement can take up to one year and processing fees may be
Airline Availability Seats are
limited in our contracted classes of service and may not be
available on every flight. Brendan does not hold block space on any
airline and does not assure seat availability for every single
vacation Departure Date.
Airline Seating Not
all airlines offer pre-assigned seats. Some may charge for
pre-assigned seats. Any additional charge imposed by airlines will
be at guests' expense. Where pre-assigned seats are not offered or
different seats are desired, guests must contact airline(s)
directly to arrange seating assignments. Seating is solely under
the airline's control, as are itinerary changes due to flight
delays and schedule changes. Brendan reserves the right to offer
alternative schedules for itineraries affected by airline schedule
changes and equipment. Flight delays, flight cancellation and
schedule changes are the responsibility of the airline. Brendan
Vacations will not be responsible or liable for such delays or
Airline Fuel Surcharges and Air-related Taxes, Fees and
Restrictions Airfares will be provided at
time of booking, will be based on round-trip purchase, and will
include air-related taxes, fees and fuel surcharges imposed by the
airlines. Any additional fees charged by the airlines such as
baggage handling (visit www.BrendanVacations.com/baggage), seat
selections and/or any other services are the sole responsibility of
Airline Special Requests Seat assignment and special meal requests can be requested at time of booking. Brendan does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by Brendan. It is the guest's responsibility to request frequent flyer credit from the airline. Brendan shall not be responsible for matters concerning frequent flyer miles.
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GENERAL INFORMATION & CONDITIONS
Are based on costs, charges, tariffs, rates, prices, taxes,
levies, exchange rates and other considerations as of the
production date of this brochure (see back cover). All are subject
to change. Rates are show for Locally Hosted, Self Drive and
Private Chauffeur are for low season; higher rates are available
for other dates. For up-to-date pricing contact your Travel Agent
or visit www.BrendanVacations.com. No surcharges regarding cost or
currency fluctuations will be made to the land-only price once the
deposit is received. No refund will be made on account of reduction
in any of the above. If the total vacation price increases by more
than 10%, guests will have the option to cancel the vacation within
7 days of notification of the surcharge without penalty. All prices
are in US Dollars unless specified.
Other Fees and Taxes Taxes and fees are subject to change without notice and will be confirmed at time of booking. Any additional fees charged by the airlines such as baggage handling, seat selection and/or any other services are the sole responsibility of the guest(s). Additional air-related restrictions apply.
Vacation Participation On all guided vacations children under 5 years of age are not eligible to travel; there are no age restrictions on Locally Hosted, Private Chauffeur or Self-Drive vacations. Children under 18 years of age must be accompanied at all times by an adult, who will be responsible for their welfare and supervision. The adult will be responsible for ensuring proper behavior of the child(ren). Brendan does not provide babysitting services. Alcoholic beverages will not be served to guests under the legal age for alcohol consumption in the country being visited. Minors under age 18 traveling to certain foreign countries must be accompanied by both parents, or have a notarized letter of consent signed by the parent(s) not traveling. Brendan is not responsible for any losses if you fail to have appropriate documentation. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof.
Brendan seeks to provide a safe, enjoyable and memorable travel experience for all guests. Brendan welcomes guests with special needs or disabilities. Please note the following:
- Guests must advise Brendan, in advance, as early as possible, of any physical, medical or other special needs that require accommodating. Brendan will make reasonable modifications to its policies, practices and procedures when necessary, unless doing so will fundamentally alter the nature of the services provided.
- Guests must ensure they are medically and physically able to travel.
- Brendan may impose safety requirements. Brendan may exclude an individual from participating in a guided vacation or an activity if the individual's participation poses a direct threat to the health or safety of others that cannot be eliminated by a reasonable modification of policies, practices or procedures or by the provision of auxiliary aids and services. This decision, made solely by Brendan, to exclude an individual will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude a guest.
- Brendan does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, toileting or dressing). A traveler who requires services of a personal nature (eating, toileting or dressing, as examples) should consider bringing a companion to provide such assistance and must understand that other travelers, Travel Directors and Brendan Staff will not be available for such purpose.
- Regrettably, motorized scooters are not allowed on guided vacations.
Brendan does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest's expense. Brendan is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on vacation, or for the quality of the care or services received. Medical care in other countries is not always comparable to care that you may receive in your local area.
- Some vacations
include rough terrain, extensive walking over cobblestone streets,
uneven pavement, steps and/or locations which may not be easily
accessible or accessible by wheelchair. During the vacation,
Brendan may make arrangements with carriers, hotels and other
independent suppliers to provide travel services. These parties are
independent entities which Brendan does not control. Accommodations
on international vacations may differ from those in the United
States. Brendan cannot guarantee disability access or
accommodations for guests traveling on international
Many Optional Experiences are operated by independent third party suppliers, not Brendan. These are not part of the vacation package provided by us. Your contract will be with the operator of the experience. We are not responsible for providing the experience, or anything that happens during the experience. Some experiences involve outdoor activities and/ or can be physically demanding. You must make your own decisions about experiences and participate only in activities that suit your physical ability: we suggest that you speak with your medical provider if you have questions about your abilities. We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake.
Brendan may, in its sole discretion, decline booking any guest
or remove any guest who cannot comply or refuses to comply with
Brendan's terms and conditions. If this occurs, you are responsible
for the cost of travel back to your hometown and Brendan shall not
be liable for your losses and no refund shall be provided.
Behavior We are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behavior from our Guests. We will refuse to deal with and may terminate the vacation of people who threaten or assault our Company Representatives or who continue to be verbally abusive or aggressive when asked to behave reasonably. When you make a booking, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the travel arrangements and/or cease to deal with any party member(s) whose behavior, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodations and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated.
If you damage the accommodations in which you are staying or any property, you must reimburse the accommodations provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. Brendan is not responsible for any costs incurred concerning a guest removed from a guided vacation or aircraft, ship or train. Guests agree not to hold Brendan or any of its related entities liable for any actions taken under these terms and conditions.
Young Traveler Discount The Young Traveler
must be under age 18 on the vacation Departure Date, and must be
accompanied by an adult, sharing a twin room. The Young Traveler
must be specified age at the start of travel to be eligible for the
discount. Young Traveler Discount is valid on Guided Vacations only
and only one Young Traveler Discount per room. Please see 'Six Ways
To Save on Guided Vacations' for details.
Vacation Variations Brendan strives to improve vacation itineraries, services and features. If improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods multiple guided vacation departures may operate, sometimes in reverse order. Hotels may vary from those stated on the itinerary pages. Departures in early and late season are potentially operated in cool weather conditions. As a result, itinerary variations may occur. Certain activities may not be precisely as described or may not be available due to seasonality or weather conditions. We will try to notify you or your Travel Agent of changes. If your enjoyment may be diminished by such limitations, please check with us or your Travel Agent before making a reservation. Brendan's 'Be My Guest' experiences are unique and take place in singular locations. In the unlikely event that our local hosts or local experts are unable to welcome Brendan guests, Brendan will attempt to find an alternate experience or a highlight meal will be provided in place of the 'Be My Guest' experience.
Holidays & Changes During local or national holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by Brendan seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary, and no compensation will be payable to guests. Holidays, closing days and other circumstances may necessitate a change of the day of the week for scheduled highlight dinners, sightseeing or other activities. If, you feel your enjoyment might be diminished by any of these circumstances please check with the respective national tourist office before selecting a specific departure date.
On Locally Hosted, Private Chauffeur and Self-Drive vacations,
sightseeing and other services may be provided by third parties, in
which case transportation and itineraries may vary.
Extended Stays If you
arranged with us to remain at a destination before or after your
guided vacation, your stay will be at your sole expense as is the
transfer to either the hotel or airport. Please see the 'Extra
Nights on Guided Vacations' section for a list of pre and post
guided vacation accommodation. Space is limited and if available is
for up to three nights before and/or after each guided vacation.
Breakfast and luggage handling is not included unless otherwise
noted. Brendan does not provide complimentary transfers for guests
booking pre- and post-night accommodations. However, inexpensive
airport transfers can be purchased from Brendan. If your extra
night accommodation is not the hotel where your guided vacation
begins or ends, you will be responsible for your transfer
arrangements at your own expense.
For Your Comfort Brendan
operates a daily seat rotation system and enforces a strict no
smoking and no alcohol policy on board motorcoaches. Regular
comfort stops are made on traveling days. Many hotels, restaurants,
trains and other venues are 100% smoke free.
Vacation Cancellation Brendan reserves
the right to cancel or re-schedule any vacation departure in any
circumstances, including in accordance with operating requirements
or circumstances beyond its control. If cancellation is made by
Brendan any time prior to Departure Date of the vacation except
when you failed to pay the final balance on time, Brendan will
either refund the amount received for the guided vacation booking,
or offer a comparable vacation if available. (Brendan will refund
any difference in price if the alternative is of a lower price
however, the Guest will be responsible for additional costs if the
alternative is priced higher.) Brendan is not responsible for other
travel arrangements affected due to our cancellations and is not
liable for any cancellation penalties incurred on other travel
arrangements including air tickets.
Travel Insurance Brendan
recommends that all guests purchase comprehensive Travel Insurance.
Certain countries have a requirement for foreign visitors to have
valid medical insurance on entry. Brendan cannot be held
responsible for denied entry if a guest is unable to provide
details to authorities of insurance or denial of entry for any
Disclaimer of Warranties The Operator warrants only that the services shall be generally, though in view of the vagaries of travel, not necessarily precisely, as described, and subject to changes and the other terms and conditions herein. All other warranties, express and implied, including warranties of fitness for a specific purpose and merchantability are expressly excluded. There is no warranty that extends beyond the description of the face hereof.
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These booking conditions together with terms expressly
incorporated into this contract represent the entire agreement
between the parties.
Changes The Operator shall be responsible to the guest for supplying the services and accommodations described in this brochure, except where they cannot be supplied or the itinerary is changed due to delays or other causes of whatever kind or nature beyond the Operator's control. In such circumstances, the Operator will seek to supply comparable services, accommodations and itineraries and there shall be no refund in these circumstances.
Disclaimer of Liability Neither Brendan nor the Operator nor its agents or affiliated entities shall be responsible or liable for cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission or default by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing services or accommodations to guests including any results thereof, such as changes in services, accommodations or facilities.
Nor shall they be liable for loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee.
Brendan shall not be liable for indirect, special or
consequential damages. All baggage and personal effects are at all
times and in all circumstances at the risk of the vacation
participant. Brendan recommends that guest obtain baggage
insurance. After return at the end of the guided vacation, if lost
articles are found and returned to the owner, a service fee will be
charged. The Travel Directors, carriers, hotels and other suppliers
who provide services on vacation are independent contractors; they
are not agents, employees or servants of the Operator or its
associated companies. All certificates and other travel documents
for services issued by the Operator are subject to the terms and
conditions specified by the carriers and suppliers and to the laws
of the countries in which the services are supplied. Carriage by
sea is subject to the Carrier's Conditions of Carriage which are
expressly incorporated into this contract, copies of which are
available upon request. Neither Brendan nor the Operator is not
responsible for any criminal or other conduct by third parties,
whether criminal, intentional, grossly negligent, negligent or
Additional risks and dangers may arise including, but not
limited to, hazards of traveling in undeveloped areas, hazards of
travel by boat, train, automobile, aircraft and other means of
conveyance, animal interactions, forces of nature, political
unrest, other unrest, hazardous local customs and practices,
differing levels of sanitation, differing standards of safety,
risks associated with water, food, plants, insects and differing
animal regulation, accident or illness in areas lacking means of
rapid evacuation or medical facilities, and acts of national and
local governments and unrest and acts of others against
governments. These risks are not an exhaustive list but are
examples of many kinds of risks. You are voluntarily participating
in these activities with the knowledge that there are significant
dangers involved, and you hereby agree to accept any and all risks.
As lawful consideration for the agreement with Brendan to
participate in such trips and activities you agree you will not
make a claim against Brendan or its personnel or sue for bodily
injury, emotional trauma, death, property loss or damage or other
loss, cost or expense, however caused, as a result of or related to
your contracting for, traveling to or from, or in any and every
other way participating in the trip. You release Brendan and its
personnel from any and all claims, known or unknown, arising from
contracting for, traveling to or from, and in any and every way
participating in a trip. This release of liability and assumption
of risk agreement is entered into on behalf of you and all members
of your family and party, also including minors accompanying you.
This agreement also binds your heirs, legal representatives and
Safety Where the guest
occupies a motorcoach or vehicle seat fitted with a safety belt,
neither Brendan nor the Operator nor its agents or co-operating
organizations or service providers will be liable for any injury,
illness or death or for any loss or damages or claims whatsoever
arising from any accident or incident, if the safety belt is not
being worn at the time of such an accident or incident. This
exclusion and limitation of liability shall not be used to imply
that the Operator or its agents or affiliated entities are liable
in other circumstances.
International Treaties Transportation companies, airlines, etc. are not to be held responsible for any act, omission or event during the time guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services.
International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to guests and luggage. Enrolment in and payment for a guided vacation shall constitute agreement and acceptance by the guest of the terms and conditions in this brochure. These cannot be varied except in writing by an officer of the Company.
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BRENDAN VACATIONS, INC. LIMITED ROLE
Brendan Vacations, Inc., a California corporation, serves only
as sales representative, and is not responsible for any activity
beyond its limited role in arranging reservations and ticketing.
Brendan Vacations, Inc. shall not be responsible or liable for any
act, omission or default, whether negligent or otherwise, of any
other entity whether or not affiliated with the operator.
This Agreement is deemed to be entered into in Orange County,
California. The exclusive venue for any action concerning the
interpretation, enforcement, or breach of any term, obligation, or
duty as contained or related to these Terms and Conditions shall be
solely in the Superior Court of California in or for Orange County
or the United States District Court for the Central District of
California. This Agreement shall be construed according to the
internal laws of California without regard to conflicts of law
principles. All guest claims must be submitted in writing and
received by Brendan no later than 60 days after completion of the
Brendan vacation. Guest claims not submitted and received within
this time shall be deemed to be waived and barred.
Errors and Omissions In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing. We try to ensure brochure accuracy at the time of printing. However Brendan shall not be held responsible for printing or typographic errors, or errors arising from unforeseen circumstances or changes in conditions. Airline(s) do not by virtue of being referred to in this brochure represent itself or themselves as contracting with or as having any legal relationship with any purchaser of a vacation from Brendan. All bookings made with any provider of transport, facilities, meals, other goods or of any services are subject to terms and conditions imposed by them in relation to matters not covered particularly and expressly by our agreement with the above mentioned Operator. If you decide you do not want to visit a country or part of a country you intended to visit due to any law, condition or requirement of any government or government authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred, and any cancellation or amendment fees.
None of the companies in the Brendan group of companies, or any of their servants or agents, accept responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances.
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COMPLAINT PROCEDURES & CONSUMER PROTECTION
Complaint Procedure If you have a problem during your vacation please inform Brendan's Travel Director/Local Representative immediately, who will try to make things right. If the matter was not resolved locally, please write to Brendan's Client Services Department at email@example.com or mail in a written complaint to ATTN: Client Services, Brendan Vacations, 801 E. Katella Avenue, Anaheim, CA 92805 within sixty (60) days of the end of the Brendan vacation, as it is important that you provide us the information quickly. Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract.
Accordingly, any claim not received in writing within this time is waived and barred.
Guests Who Purchase From Within
California Transactions entered into
with Brendan are covered by the California Travel Consumer
Restitution Fund (TCRF) if the guest is located in California at
the time of payment. Eligible guests may file a claim with TCRF if
the guest is owed a refund of more than $50 for transportation or
travel services which the seller of travel failed to forward to a
proper provider or such money was not refunded when required. The
maximum amount which may be paid by the TCRF to any one guest is
the total amount paid on behalf of the guest to the seller of
travel, not to exceed $15,000. A claim must be submitted to the
TCRF within 12 months after the scheduled completion date of the
travel. A claim must include sufficient documentation to prove your
claim and a $35 processing fee. Claimants must agree to waive their
right to other civil remedies against a registered participating
seller of travel for matters arising out of a sale for which you
file a TCRF claim. You may request a claim form by writing to:
Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur,
CA 94977-6001; or by faxing a request to: (213) 897-8846
Guests Purchasing From Outside of California Transactions entered into with Brendan are not covered by the California Travel Consumer Restitution Fund.
Registration as a seller of travel does not constitute approval
by the State of California. We are a participant in the State of
California's Travel Consumer Restitution Fund;
Data Protection To process
your guided vacation booking, Brendan will need to use personal
information for you and guests in your booking. Personal
information may include each guest's name, address, phone number,
email address, passport number, and sensitive information such as
health, medical, dietary, mobility, religious or other special
requirements. This personal information may be passed on to other
suppliers of your travel arrangements in addition to public
authorities (such as customs and immigration), security and credit
checking organizations, and otherwise as required by law. We may
need to provide personal information to contractors who provide
services to or for us (e.g. sending mail, providing marketing
assistance, etc). This may involve sending personal information
(including sensitive information) to other countries that may not
afford the same level of protection of personal information. In
making your booking, you consent to your personal data being passed
to relevant third parties as set out above.
We may also use personal information you provide us to review and improve the vacations and services we offer, and to contact you (by post, email, telephone or other means) about other guided vacations and services offered by Brendan that may interest you. If you don't want to receive this information, or if you want a copy of the personal information we hold about you, write to us Brendan Vacations, Inc., 801 East Katella Avenue, Anaheim, California 92805. Brendan may charge a fee for supplying you this information as permitted by law.
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Each guest is required to comply with the terms, conditions,
requirements, laws, rules and/or regulations of any service
provider, or any country or governmental authority, and shall be
liable for any such non-compliance.
Booking Arrangements Your
booking arrangements can be made through your Travel Agent, or with
us directly. When you make a booking you must be at least 18 years
of age at the time of booking. You are guaranteeing that you
understand and have the authority to accept and do accept on behalf
of yourself and all members of your party the terms of these
booking conditions. We will deal only with the lead booking name in
all subsequent correspondence and dealings. You are responsible for
making all payments due, ensuring the accuracy of all personal
details and other information supplied in respect of yourself and
your party, notifying us of any changes or cancellations and for
receiving correspondence and keeping your party informed.
Additional Optional Experiences With
Brendan, you will enjoy many famous highlights as included features
on your guided vacation, included in your vacation cost An exciting
array of additional Optional Experiences and Activities may be made
available to further enhance your experience. These Experiences and
Activities are optional, and are offered at special preferential
prices. They can be booked only after you start your guided
vacation, as many of them are carefully programmed to coincide with
highlights available at the time of your visit. A detailed list and
cost of these will be included in your travel documentation. You
can book and pay for them through your Travel Director, by cash or
credit card. Optional Experiences may vary due to seasonal
conditions and require minimum guest participation. Prices are
subject to change without notice. Please also see the relevant
section of "Guided Vacation Participation" regarding limitation
(exclusion) of our liability for Optional Experiences operated by
independent third party suppliers.
Financial Protection US $20 MILLION Your Peace Of Mind Guarantee
The traveling public has always been concerned about protection of advanced bookings. As part of Brendan's commitment to providing our customers with peace of mind in all dealings with Brendan, TravCorp Financial Services Limited has provided a letter of credit to Brendan of US$20 Million in respect of all customers traveling with Brendan.
United States Tour Operator Association $1 Million
Travelers Assistance Program: Brendan Vacations, Inc. shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of The Travel Corporation who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, according to the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Brendan Vacations, Inc. customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Brendan Vacations, Inc.. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York , New York 10016, or by email to firstname.lastname@example.org or by visiting their website at www.USTOA.com
BRENDAN VACATIONS, INC.
801 East Katella Avenue, Anaheim, California 92805
Brendan International Holdings, Ltd. Picquet House, St Peter Port, Guernsey, GY1 1AF, Channel Islands
Hertz Car Rental, Park Ridge, NJ
Trafalgar Tours Limited, Picquet House, St Peter Port, Guernsey, GY1 1AF, Channel Islands